Join us at The Cliff Hotel & Spa
this Festive Season!

CHRISTMAS TERMS & CONDITIONS

Pre-booking is essential for all Christmas events. We kindly ask that you keep to your booking time. All verbal bookings for festive meals or parties will be treated as provisional and will be held for no longer than 72 hours pending receipt of written confirmation and the appropriate deposit.

To confirm a booking a deposit is required of £150 per room for Residential Packages, £30 per person for Christmas Day Lunch or New Years Eve Dining, £10.00 per person for Christmas Party Nights and Festive Meals and £6.50 per person for Santa Saturday. All deposits are non-refundable and non-transferrable unless otherwise stated within these Terms & Conditions.

For all Dining Packages, Parties and Events (including Santa Saturday): Unless otherwise stated full payment of the balance is required by Thursday 26th November 2026 for residents and 14 days prior to event for non-residents. Bookings not paid in full by the time specified will be deemed to have been cancelled and any monies paid will be retained by the hotel. Bookings made after this date will require full payment at the point of booking.

For Santa Saturday: A time slot of 1 hour 30 minutes has been assigned to your booking. Upon arrival, please wait where directed and an elf will check your booking. You will then be taken to have a photo with Santa unless you request otherwise. Children aged under 2 years can attend free of charge with a full paying adult. If you require a gift for a child aged under 2 years, or a gift for a child having an adults afternoon tea, these are available at £6.50 each. All adults and children over 2 years old attending the event must have afternoon tea. We kindly ask that along with submitting any dietary requirements upon booking you also specify the name and age of all children attending for gifting purposes. As your photo with Santa will be emailed to you, we kindly ask that you ensure your email is correct and confirmed with a member of our team on the day. Whilst we will strive to email the photos out to you as soon as possible we cannot guarantee delivery times. You are guaranteed a minimum of 1 digital photo.

For Residential Packages: Full payment for all bookings is required by 26th November 2026. Bookings made after this date will require full payment at the point of booking.  Upon booking, credit/debit card details will be placed against your reservation and the balance will be debited from your account on 26th November 2026. If you would like to pay the balance using an alternative method or are booking for multiple parties, please ensure that these details are updated prior to 26th  November 2026 as the card details held against the reservation will be automatically charged for the full balance of all reservations in your party. For cancellations made between 1st December and the 12th December, 50% of the package cost will be retained, and for cancellation on or after 12th December, the total cost of the package will be retained.

Upgrades: Room upgrades are available for all residential packages (subject to availability) at the following cost per room per night:

Executive Room                                   £10
Standard Sea View                              £30
Sea View with Balcony                       £40
Family Sea View with Balcony         £40
Premium Sea View                              £45
Premium Seaview with Balcony      £60
Junior Suite                                         £135
Luxury Suite                                        £260

No refunds of monies paid will be made for cancellation or decreases in the number of guest attending Dining Packages, Parties and Events. Monies paid for non-arrivals are forfeited and cannot be transferred to cover food, drinks or overnight accommodation for other members of the party.

Restaurant reservations are held for 15 minutes and may then be released to accommodate other guests.

Some of our dishes may contain ingredients which could cause an allergic reaction. Guests are advised to check beforehand so  that alternative ingredients or dishes can be provided and make themselves known to our team prior to dining. Any food allergy and dietary requirements must be stated upon booking otherwise we cannot guarantee that your dining requirements will be met.

Should The Cliff Hotel & Spa be unable to fulfil the service booked, your pre-payment will be available to use against another reservation within the following 6 months or a hotel gift voucher to the value of the payments made will be issued.

The hotel reserves the right to amend its packages and prices at any time before booking. Bookings are subject to availability and prices quoted at the time of booking include Value Added Tax (VAT) at the prevailing rate.

The hotel reserves the right to alter, amend or cancel the contents of an event or package for any reason, for example if there is a shortfall in the minimum numbers required to operate a programme. In such circumstances you may choose at your sole discretion an alternative date and/or venue, subject to availability, or obtain a full refund.

We encourage all guests to take out the appropriate travel insurance in order to cover any losses that may arise in the case of cancellation or non-attendance.

These terms and conditions are deemed to incorporate The Cliff Hotel & Spa’s general terms of business. Local licensing authority regulations apply.

The information within our Christmas Brochure and Christmas Webpage is correct at the time of publishing.